New Covid Office Procedures

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New Covid Office Procedures

Dear Clients of Baseline Health and Wellness,

We are happy to announce that we are re-opening our doors as of Monday June 1st. We will be operating out of our original location #202 – 718 West Broadway, Vancouver, BC V5Z1G8, Vancouver (Broadway & Heather).

We are looking forward to seeing you again.

Much has changed since we closed due to COVID-19 and we wanted to update you on our office, its measures for re-opening, and the steps we are taking to ensure we do everything possible to keep our clients, our team, and our community safe and healthy.

We have established new protocols and are following the guidelines that our colleges and associations, WorkPlace BC, and the BC Public Health Officers have developed.

This includes a Plexiglas guard barrier at reception, new screening and cleaning protocols, and provider Personal Protective Equipment (PPE).

All staff and practitioners at Baseline Health and Wellness Inc. are required to follow the expectations for infection prevention and control as they resume to work. We must remember that this is the start of a transition and intended to be a careful restart in adhering to the requirements of our “new normal”.

All standards and protocols are created to ensure safe and timely care for our clients. We have added the following protocols and what you can expect at your next in-person visit:

  1. A COVID-19 assessment is required the day before your appointment and found in your email from Baseline Health and Wellness.

  2. Please download the BC COVID self-assessment app or complete the BC COVID-19 Symptom Self-Assessment Tool ( and have your assessment completed prior to entering the clinic. If your assessment indicates that you are/could be unwell, you must inform the clinic and reschedule your appointment. You will not be charged for cancellation due to illness.

  3. To allow for social distancing within the waiting area, our clinic door will remain locked between clients. You can receive a text via our system to inform you that it is an appropriate time for you to come into your appointment.

  4. To comply with the BC social distancing guidelines, we are asking that only appointed clients enter the office.  If you are a minor, we ask that only 1 accompanying adult be present for the appointment.

  5. Please arrive at your appointment wearing a mask or any form of protective barrier covering your mouth/nose (cloth, bandana, scarf etc.) If you do not have a mask, you may purchase one for $2 in our clinic.

  6. Our providers will be wearing a mask during each session with every client. Providers will practice proper hand washing between each client, and will thoroughly disinfect equipment and rooms between each appointment. Discard any gloves used outside of the clinic prior to entering  the office.

  7. Please use hand sanitizer upon entry and exit of the office, this will be supplied

  8. We will be taking your temperature upon entry with our touchless thermometer.  (Clients showing signs of illness/fever over 38.0 C will be asked to reschedule their appointment.)

  9. No non-essential belongings, food/beverage or bikes will be allowed in the clinic.

  10. No companion or pets allowed inside the clinic (unless it is a service requirement)

  11. No water jug access

  12. No bathroom access unless it is urgent (we ask clients to use the bathroom prior to leaving to attend their appointment)

  13. Due to a very scheduled system, we do require you to be on time for your appointment and dressed for treatment.

  14. Online payments (new system) will be the desired payment, however, card payments and e-transfers will be the next optimal choice. Cash will only be accepted if there are no other options available.

Due to the unfortunate circumstances of moving locations, we were unable to accomodate and maintain all of the practitioners at Baseline Health and Wellness Inc. Dr. Kody Au, Dr. Jenine McCann and Jamie Sonego will remain practitioners with Baseline Health and Wellness Inc. Regrettably, Dr. Drew Gibson and Kevin Cheung will not be returning with Baseline Health and Wellness Inc. at the time being.

Provided here are the contact information for each of the practitioners. If you have any questions about maintaining treatments, feel free to e-mail and we can look to find a solution if your practitioner is no longer working in the area.

Dr. Kody Au –

Dr. Jenine McCann –

Jamie Sonego

Dr. Drew Gibson –

Kevin Cheung –

Upon re-opening, we hope that you will understand that we will be trying our best to accommodate you and maintain our schedule in a timely manner. Please ensure that you are on time, give yourself enough time for finding parking, and have enough time in parking meters for your entire visit to avoid interruptions in appointments. We will do our best to stay on time, and must ensure we are keeping enough time between visits for cleaning protocols to ensure the safety of our staff and clients.

Download our Protocols

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